PhoneAIx Privacy Policy

Effective Date: 08/06/2026 Last Updated: 08/06/2026 Entity: ZAMZILLA, LLC dba PhoneAIx Website: https://phoneaix.com/vote/

1. Introduction

PhoneAIx (“we”, “us”, “our”) is a ZAMZILLA company providing multi‑tenant SaaS solutions for agentic voice systems, inbound/outbound calling, SMS automation, and AI‑powered communication workflows.

We are committed to protecting your privacy and ensuring transparency in how we collect, use, store, and safeguard your information.

By using PhoneAIx, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information to operate, improve, and secure our services. The types of data we collect include:

2.1 Information You Provide

  • Account registration details (name, email, phone number, password)
  • Business information (company name, industry, website, CRM data)
  • Uploaded content (contacts, leads, notes, call logs, documents)
  • Payment information (processed securely by third‑party providers)
  • Communications with our team (support requests, chat messages)

2.2 Automatically Collected Information

  • Device information (browser type, OS, IP address)
  • Usage data (pages visited, features used, session duration)
  • Cookies, analytics tags, and tracking technologies
  • AI interaction logs for quality, safety, and performance improvement

2.3 Telephony & Communication Data

For inbound/outbound calls and SMS:

  • Call metadata (timestamps, duration, routing)
  • SMS metadata (delivery status, carrier responses)
  • Call recordings (if enabled)
  • Transcriptions
  • AI‑generated summaries and workflow logs

You control whether recordings are stored or deleted.

2.4 Lead & CRM Data

When you upload or sync contacts, leads, or customer information, we process that data solely to provide the services you request.

3. How We Use Your Information

We use your information to:

  • Provide and operate PhoneAIx services
  • Power agentic voice workflows and automations
  • Improve accuracy, performance, and reliability of our AI systems
  • Personalize your experience
  • Communicate updates, support, and service notifications
  • Detect, prevent, and respond to security issues
  • Comply with legal obligations

We do not sell personal data.

4. How We Share Information

We may share information only with:

4.1 Service Providers

Trusted partners who assist with:

  • Hosting and infrastructure
  • Telephony services (e.g., Twilio)
  • Payment processing
  • Analytics
  • Communications
  • Security and compliance

All partners are bound by strict confidentiality and data‑processing agreements.

4.2 Business Transfers

If PhoneAIx or ZAMZILLA undergoes a merger, acquisition, or asset transfer, your information may be included as part of the transaction.

4.3 Legal Requirements

We may disclose information when required to:

  • Comply with applicable laws
  • Respond to lawful requests
  • Protect rights, safety, or security

We never share data for advertising or marketing without your explicit consent.

5. Data Storage & Security

We use enterprise‑grade security measures to protect your data, including:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Continuous monitoring
  • Secure data centers
  • Regular audits and compliance reviews

Despite our efforts, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain data only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

You may request deletion of your data at any time.

7. Your Rights

Depending on your location, you may have rights under GDPR, CCPA/CPRA, and other privacy laws, including:

  • Access your data
  • Correct inaccurate data
  • Delete your data
  • Export your data
  • Opt out of data processing
  • Restrict or object to certain uses
  • Opt out of automated decision‑making where applicable

To exercise your rights, contact us at: [email protected]

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate users
  • Remember preferences
  • Analyze usage
  • Improve performance
  • Support personalization

You may control cookies through your browser settings.

9. AI, Automation, and Agentic Systems

PhoneAIx uses AI and agentic automation to:

  • Handle inbound/outbound calls
  • Generate and manage leads
  • Score and qualify prospects
  • Automate outreach
  • Summarize calls
  • Provide CRM insights
  • Execute workflows

We do not use your proprietary data to train public models. Your data remains isolated within your account and our secure infrastructure.

10. Children’s Privacy

PhoneAIx is not intended for individuals under 18. We do not knowingly collect data from minors.

11. International Data Transfers

Your information may be processed in the United States or other jurisdictions where we operate. We use standard contractual clauses and other safeguards for international transfers.

12. Third‑Party Links

Our platform may contain links to third‑party websites or services. We are not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date and notify users where required.

14. Contact Us

For questions, concerns, or data requests:

PhoneAIx — A ZAMZILLA Company Email: [email protected] Website: https://phoneaix.com/vote/