{"id":42,"date":"2026-08-06T21:25:43","date_gmt":"2026-08-06T21:25:43","guid":{"rendered":"https:\/\/phoneaix.com\/?page_id=42"},"modified":"2026-08-06T21:25:43","modified_gmt":"2026-08-06T21:25:43","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/phoneaix.com\/pingme\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n

PhoneAIx Privacy Policy<\/strong><\/h1>\n\n\n\n

Effective Date:<\/strong> 08\/06\/2026 Last Updated:<\/strong> 08\/06\/2026 Entity:<\/strong> ZAMZILLA, LLC dba PhoneAIx<\/strong> Website:<\/strong> https:\/\/phoneaix.com\/pingme\/<\/strong><\/p>\n\n\n\n

1. Introduction<\/strong><\/h2>\n\n\n\n

PhoneAIx (\u201cwe<\/strong>\u201d, \u201cus<\/strong>\u201d, \u201cour<\/strong>\u201d) is a ZAMZILLA company providing multi\u2011tenant SaaS solutions for agentic voice systems, inbound\/outbound calling, SMS automation, and AI\u2011powered communication workflows.<\/p>\n\n\n\n

We are committed to protecting your privacy and ensuring transparency in how we collect, use, store, and safeguard your information.<\/p>\n\n\n\n

By using PhoneAIx, you agree to the practices described in this Privacy Policy.<\/p>\n\n\n\n

2. Information We Collect<\/strong><\/h2>\n\n\n\n

We collect information to operate, improve, and secure our services. The types of data we collect include:<\/p>\n\n\n\n

2.1 Information You Provide<\/strong><\/h3>\n\n\n\n
    \n
  • Account registration details (name, email, phone number, password)<\/li>\n\n\n\n
  • Business information (company name, industry, website, CRM data)<\/li>\n\n\n\n
  • Uploaded content (contacts, leads, notes, call logs, documents)<\/li>\n\n\n\n
  • Payment information (processed securely by third\u2011party providers)<\/li>\n\n\n\n
  • Communications with our team (support requests, chat messages)<\/li>\n<\/ul>\n\n\n\n

    2.2 Automatically Collected Information<\/strong><\/h3>\n\n\n\n
      \n
    • Device information (browser type, OS, IP address)<\/li>\n\n\n\n
    • Usage data (pages visited, features used, session duration)<\/li>\n\n\n\n
    • Cookies, analytics tags, and tracking technologies<\/li>\n\n\n\n
    • AI interaction logs for quality, safety, and performance improvement<\/li>\n<\/ul>\n\n\n\n

      2.3 Telephony & Communication Data<\/strong><\/h3>\n\n\n\n

      For inbound\/outbound calls and SMS:<\/p>\n\n\n\n

        \n
      • Call metadata (timestamps, duration, routing)<\/li>\n\n\n\n
      • SMS metadata (delivery status, carrier responses)<\/li>\n\n\n\n
      • Call recordings (if enabled)<\/li>\n\n\n\n
      • Transcriptions<\/li>\n\n\n\n
      • AI\u2011generated summaries and workflow logs<\/li>\n<\/ul>\n\n\n\n

        You control whether recordings are stored or deleted.<\/p>\n\n\n\n

        2.4 Lead & CRM Data<\/strong><\/h3>\n\n\n\n

        When you upload or sync contacts, leads, or customer information, we process that data solely to provide the services you request.<\/p>\n\n\n\n

        3. How We Use Your Information<\/strong><\/h2>\n\n\n\n

        We use your information to:<\/p>\n\n\n\n

          \n
        • Provide and operate PhoneAIx services<\/li>\n\n\n\n
        • Power agentic voice workflows and automations<\/li>\n\n\n\n
        • Improve accuracy, performance, and reliability of our AI systems<\/li>\n\n\n\n
        • Personalize your experience<\/li>\n\n\n\n
        • Communicate updates, support, and service notifications<\/li>\n\n\n\n
        • Detect, prevent, and respond to security issues<\/li>\n\n\n\n
        • Comply with legal obligations<\/li>\n<\/ul>\n\n\n\n

          We do not sell personal data<\/strong>.<\/p>\n\n\n\n

          4. How We Share Information<\/strong><\/h2>\n\n\n\n

          We may share information only with:<\/p>\n\n\n\n

          4.1 Service Providers<\/strong><\/h3>\n\n\n\n

          Trusted partners who assist with:<\/p>\n\n\n\n

            \n
          • Hosting and infrastructure<\/li>\n\n\n\n
          • Telephony services (e.g., Twilio)<\/li>\n\n\n\n
          • Payment processing<\/li>\n\n\n\n
          • Analytics<\/li>\n\n\n\n
          • Communications<\/li>\n\n\n\n
          • Security and compliance<\/li>\n<\/ul>\n\n\n\n

            All partners are bound by strict confidentiality and data\u2011processing agreements.<\/p>\n\n\n\n

            4.2 Business Transfers<\/strong><\/h3>\n\n\n\n

            If PhoneAIx or ZAMZILLA undergoes a merger, acquisition, or asset transfer, your information may be included as part of the transaction.<\/p>\n\n\n\n

            4.3 Legal Requirements<\/strong><\/h3>\n\n\n\n

            We may disclose information when required to:<\/p>\n\n\n\n

              \n
            • Comply with applicable laws<\/li>\n\n\n\n
            • Respond to lawful requests<\/li>\n\n\n\n
            • Protect rights, safety, or security<\/li>\n<\/ul>\n\n\n\n

              We never<\/strong> share data for advertising or marketing without your explicit consent.<\/p>\n\n\n\n

              5. Data Storage & Security<\/strong><\/h2>\n\n\n\n

              We use enterprise\u2011grade security measures to protect your data, including:<\/p>\n\n\n\n

                \n
              • Encryption in transit and at rest<\/li>\n\n\n\n
              • Access controls and authentication<\/li>\n\n\n\n
              • Continuous monitoring<\/li>\n\n\n\n
              • Secure data centers<\/li>\n\n\n\n
              • Regular audits and compliance reviews<\/li>\n<\/ul>\n\n\n\n

                Despite our efforts, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.<\/p>\n\n\n\n

                6. Data Retention<\/strong><\/h2>\n\n\n\n

                We retain data only as long as necessary to:<\/p>\n\n\n\n

                  \n
                • Provide services<\/li>\n\n\n\n
                • Comply with legal obligations<\/li>\n\n\n\n
                • Resolve disputes<\/li>\n\n\n\n
                • Enforce agreements<\/li>\n<\/ul>\n\n\n\n

                  You may request deletion of your data at any time.<\/p>\n\n\n\n

                  7. Your Rights<\/strong><\/h2>\n\n\n\n

                  Depending on your location, you may have rights under GDPR, CCPA\/CPRA, and other privacy laws, including:<\/p>\n\n\n\n

                    \n
                  • Access your data<\/li>\n\n\n\n
                  • Correct inaccurate data<\/li>\n\n\n\n
                  • Delete your data<\/li>\n\n\n\n
                  • Export your data<\/li>\n\n\n\n
                  • Opt out of data processing<\/li>\n\n\n\n
                  • Restrict or object to certain uses<\/li>\n\n\n\n
                  • Opt out of automated decision\u2011making where applicable<\/li>\n<\/ul>\n\n\n\n

                    To exercise your rights, contact us at: privacy@phoneaix.com<\/strong><\/p>\n\n\n\n

                    8. Cookies & Tracking Technologies<\/strong><\/h2>\n\n\n\n

                    We use cookies and similar technologies to:<\/p>\n\n\n\n

                      \n
                    • Authenticate users<\/li>\n\n\n\n
                    • Remember preferences<\/li>\n\n\n\n
                    • Analyze usage<\/li>\n\n\n\n
                    • Improve performance<\/li>\n\n\n\n
                    • Support personalization<\/li>\n<\/ul>\n\n\n\n

                      You may control cookies through your browser settings.<\/p>\n\n\n\n

                      9. AI, Automation, and Agentic Systems<\/strong><\/h2>\n\n\n\n

                      PhoneAIx uses AI and agentic automation to:<\/p>\n\n\n\n

                        \n
                      • Handle inbound\/outbound calls<\/li>\n\n\n\n
                      • Generate and manage leads<\/li>\n\n\n\n
                      • Score and qualify prospects<\/li>\n\n\n\n
                      • Automate outreach<\/li>\n\n\n\n
                      • Summarize calls<\/li>\n\n\n\n
                      • Provide CRM insights<\/li>\n\n\n\n
                      • Execute workflows<\/li>\n<\/ul>\n\n\n\n

                        We do not<\/strong> use your proprietary data to train public models. Your data remains isolated within your account and our secure infrastructure.<\/p>\n\n\n\n

                        10. Children\u2019s Privacy<\/strong><\/h2>\n\n\n\n

                        PhoneAIx is not intended for individuals under 18. We do not knowingly collect data from minors.<\/p>\n\n\n\n

                        11. International Data Transfers<\/strong><\/h2>\n\n\n\n

                        Your information may be processed in the United States or other jurisdictions where we operate. We use standard contractual clauses and other safeguards for international transfers.<\/p>\n\n\n\n

                        12. Third\u2011Party Links<\/strong><\/h2>\n\n\n\n

                        Our platform may contain links to third\u2011party websites or services. We are not responsible for their privacy practices.<\/p>\n\n\n\n

                        13. Changes to This Privacy Policy<\/strong><\/h2>\n\n\n\n

                        We may update this Privacy Policy periodically. When we do, we will revise the \u201cLast Updated\u201d date and notify users where required.<\/p>\n\n\n\n

                        14. Contact Us<\/strong><\/h2>\n\n\n\n

                        For questions, concerns, or data requests:<\/p>\n\n\n\n

                        PhoneAIx \u2014 A ZAMZILLA Company<\/strong> Email: contact@phoneaix.com<\/strong> Website: https:\/\/phoneaix.com\/pingme\/<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

                        PhoneAIx Privacy Policy Effective Date: 08\/06\/2026 Last Updated: 08\/06\/2026 Entity: ZAMZILLA, LLC dba PhoneAIx Website: https:\/\/phoneaix.com\/pingme\/ 1. Introduction PhoneAIx (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) is a ZAMZILLA company providing multi\u2011tenant SaaS solutions for agentic voice systems, inbound\/outbound calling, SMS automation, and AI\u2011powered communication workflows. We are committed to protecting your privacy and ensuring transparency in how we […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","wpai_generated_summary":"","wpai_meta_description":"","footnotes":""},"class_list":["post-42","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"post-thumbnail":false},"uagb_author_info":{"display_name":"Agentic Phone","author_link":"https:\/\/phoneaix.com\/pingme\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"PhoneAIx Privacy Policy Effective Date: 08\/06\/2026 Last Updated: 08\/06\/2026 Entity: ZAMZILLA, LLC dba PhoneAIx Website: https:\/\/phoneaix.com\/pingme\/ 1. Introduction PhoneAIx (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) is a ZAMZILLA company providing multi\u2011tenant SaaS solutions for agentic voice systems, inbound\/outbound calling, SMS automation, and AI\u2011powered communication workflows. We are committed to protecting your privacy and ensuring transparency in how we…","_links":{"self":[{"href":"https:\/\/phoneaix.com\/pingme\/wp-json\/wp\/v2\/pages\/42","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phoneaix.com\/pingme\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phoneaix.com\/pingme\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phoneaix.com\/pingme\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/phoneaix.com\/pingme\/wp-json\/wp\/v2\/comments?post=42"}],"version-history":[{"count":0,"href":"https:\/\/phoneaix.com\/pingme\/wp-json\/wp\/v2\/pages\/42\/revisions"}],"wp:attachment":[{"href":"https:\/\/phoneaix.com\/pingme\/wp-json\/wp\/v2\/media?parent=42"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}